Shipping policy

We aim to deliver your orders safely and on time. Please review the following details before placing an order:

1. Order Processing Time

Orders are processed within 1–3 working days after confirmation (or after payment is received in case of bank deposit).

2. Shipping Time

Within major cities: 2–5 working days

Remote or out-of-service areas: 4–7 working days
Delays may occur due to courier operations, public holidays, or weather conditions.

3. Shipping Charges

Shipping charges are calculated at checkout based on your location.
We may offer free shipping on orders above a certain amount during promotional periods.

4. Delivery Partners

We use trusted third-party courier services for delivery. Once shipped, you’ll receive a tracking ID via SMS or email (if applicable).

5. Delivery Refusal / Failed Attempts

If a customer refuses to accept the parcel without valid reason or is unreachable after multiple attempts, future orders may be restricted.

6. Proof of Delivery & Damages

Please inspect your order upon delivery. If the package is visibly damaged, take clear photos and contact us within 24 hours of receiving the order.